FAQ’s
What are your shipping options?
We use UPS and also USPS.
What are your products made of?
All of our products are machined from aircraft-grade T-6 6061 aluminum, and fasteners are 18-8 stainless steel, with the exception of some of the Delrin bushings used to control tension on Ball/Socket systems. After machining, components are anodized or chrome plated, and then assembled and packaged.
How can I contact customer service?
Please give us a call Toll-free (866) 341-4192 Main (407) 654-3322 Fax (407) 656-3799 . You can also send us an email @ [email protected].
Can I paint my mount?
Strictly-speaking it could be done, but we don’t recommend it. Anodizing or plating is the best choice for finishing aluminum, and many of the components have mating surfaces that would eventually cause paint to chip or peel in normal use. Many of our products come in several colors. Your best choice would be to choose from them.
Should I use thread-locking compound on my mounting screws?
Yes, we consider the use of thread-locking compound a good idea on Fairing Mounts and Control Mounts. Locktite (Blue) or equivalent is the right choice. Follow the enclosed instructions, and be certain to apply even and proper torque when replacing nuts and bolts as indicated in your maintenance manual.
I have a new device and I need a different mounting plate to get it to work with my existing mount?
As above, we support our products for as long as you own them, and there are hundreds of possible combinations of mounts, stems, and mounting plates. Give us a call (with your existing mount information in hand) and we’d be happy to help you get it sorted out.
I’m pretty handy with tools. Can I drill my mount myself to adapt it to a new device?
Certainly you can do that, and aluminum drills relatively easily, providing you take a few precautions. Measure and mark out your hole locations carefully, and use a pin-punch to mark the plate to help the drill stay centered in the proper location. Use a sharp drill bit, and a small amount of light oil (3-in-1 works well) to lubricate the bit. Be careful clamping the plate in a vice as you can easily mar the anodized finish if you are not careful. We suggest you chamfer the hole so slightly to ease the installation of screws. Note that you will be removing the anodized finish from the locations you drill, but aluminum is relatively non-corrosive, and in normal (non-marine) applications this should not cause problems.
Is there a weight limit for your mounts?
Yes, in most cases the maximum load is 2.0 lbs. which will allow most of the larger GPS and video camera units with batteries. Some mount systems such as fairing and expansion nut mounts have a lower recommended capacity, approximately 1.25 lbs. If you have any doubt just give us a call and we will help.
What holds the accessories on the top of the mount?
The kits all come with marine grade Velcro (hook and loop fastener) material. This works very well for small flat devices that need to be removed often. (radar detector, cell phones, toll transponders, change holders, garage door openers and small hand-held GPS). Larger GPS systems have several cradles to choose from that will mount to our GPS top plates and adaptors. All of our standard top plates have a hole pre-drilled for camera thumb screws.